Cozy Stays respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect the personal data provided through the Cozy Stays website, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection legislation.

1. DATA CONTROLLER

The data controller responsible for the personal data collected through this website is:

Cozy Stays LDA · NIF/NIPC: 519302516 · Email: info@cozy-stays.pt

For any questions relating to the protection of your personal data, you may contact us using the email address above.

2. PERSONAL DATA WE COLLECT

When you use the owner contact form, we may collect the following information:

Name · Email address · Telephone number · Property location · Property type · Number of bedrooms · Information voluntarily included in the message field

We collect only the data necessary to respond to your enquiry and assess how Cozy Stays may provide its services.

3. PURPOSE OF PROCESSING

The data provided through the form are used to respond to your enquiry; assess the information provided about the property; understand your needs as an owner; provide information about Cozy Stays’ holiday rental management services; and prepare and follow up on any commercial proposal or contractual relationship requested by the data subject. The data provided through this form will not be used to send unsolicited marketing communications unless there is an appropriate legal basis for doing so.

4. LEGAL BASIS FOR PROCESSING

Personal data submitted through the contact form are processed to respond to the request made by the user and, where applicable, to take pre-contractual steps requested by the data subject. Where processing is based on consent, that consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

5. DATA RETENTION

Personal data will be retained only for the period necessary to respond to the enquiry, follow up on contact and fulfil the purposes for which they were collected. If a contractual relationship is established with Cozy Stays, certain data may be retained for the periods required by applicable law.

6. DATA SHARING

Cozy Stays does not sell or trade your personal data. Data may be processed by technology service providers used to operate the website, hosting, forms, email or other services required for Cozy Stays’ activities, only to the extent necessary to provide those services. Where applicable, these providers will act in accordance with the relevant data protection obligations. Data may also be disclosed where required by law or by a competent authority.

7. INTERNATIONAL DATA TRANSFERS

Some technology providers used to operate the website may process data outside the European Economic Area. Where this occurs, Cozy Stays will seek to ensure that legally recognised safeguards are used to guarantee an appropriate level of protection for personal data.

8. DATA SECURITY

Cozy Stays implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or improper destruction. Despite these measures, no system for transmitting or storing information over the internet can guarantee absolute security.

9. DATA SUBJECT RIGHTS

Under applicable law, and depending on the circumstances, you may exercise the following rights in relation to your personal data: access; rectification; erasure; restriction of processing; objection; data portability, where applicable; and withdrawal of consent where processing is based on consent. To exercise your rights, contact info@cozy-stays.pt. We may request additional information strictly necessary to confirm the requester’s identity before proceeding with the request.

10. COMPLAINTS

If you believe that your personal data are not being processed in accordance with applicable legislation, you have the right to lodge a complaint with the competent supervisory authority in Portugal: the National Data Protection Commission (CNPD).

11. COOKIES AND SIMILAR TECHNOLOGIES

The website may use cookies and similar technologies necessary for its operation. If analytics, advertising or other technologies requiring consent are used, their use must respect the choices made by the user. Specific information about the cookies used may be made available in a separate Cookies Policy.

12. CHANGES TO THIS PRIVACY POLICY

Cozy Stays may update this Privacy Policy whenever necessary, including as a result of legal, technological or service changes. The most recent version will always be available on this page, together with the date of the latest update.

CONTACT

For any questions relating to this Privacy Policy or the processing of your personal data: Cozy Stays LDA · NIF/NIPC: 519302516 · Email: info@cozy-stays.pt